Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

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Chapter 11      Reporting on Real-Time CRS Data
The Application Reporting User Interface
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Contacts by Application Task ID 
This report displays the same report as the Contact report (see the 
,) with the exception that the Contacts by 
Application Task ID report has been filtered using only the contact currently being 
managed by the selected application task.
Engine Tasks by Application Task ID 
This report displays the same report as the Engine Task reports (see the 
,) except that the Engine Tasks 
by Application Task ID report has been filtered to display only the engine tasks 
that are associated with the application task.
Contacts 
When you use the Views options with the Contacts report, the Views menu 
contains only the Detailed Info option.
The Detailed Info option provides various detailed information, depending on the 
type of contact selected. For example, if the contact is a call, the Calling Party 
number, the Called Number, and so on, are displayed for that particular call.
For more information, please see the 
.
Applications 
When you use the Views options with the Application reports, the Views menu 
contains only the Application Tasks by Application Name option.
The Application Task By Application Name report displays the same report as the 
Application Task report (see 
), except that the 
Application Task By Application Name report is filtered using only the active 
application tasks associated with this application.