Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Assign Skills—Click this hyperlink to assign skills and/or a resource group 
to agents in bulk. This option is available only with the Unified CCX 
Enhanced and Premium license packages see 

Remote Monitor—Click this hyperlink to associate agents and CSQs that 
will be monitored by supervisors. This option is available only with the 
Premium license package (see 

Agent Based Routing Settings—Click this hyperlink to send a call to a 
specific agent, rather than to any agent available in a CSQ. This option is 
available only with the Unified CCX Enhanced and Premium license 
packages (see 

Teams—Click this hyperlink to create or associate teams with various agents, 
CSQs, and supervisors (see 

For details on the maximum number of agents, skills, and CSQs that you can 
configure on your system, see 

.

The Skills hyperlink appears on the navigation bar of the Unified CCX 
Configuration web page only if you have purchased a Unified CCX Enhanced or 
Premium license packages.

Click the Skills hyperlink on the navigation bar of the Unified CCX Configuration 
web page to access the Skills summary web page, where you can modify existing 
skills configuration or create new skills.

To modify an existing skill name, click Skill Name within the summary table 
entry; the Skill Configuration web page opens. Click the Open Printable Report 
of this Skill Configuration hyperlink to view a list of the resources associated 
with that skill.

To add a new skill name, click the Add a new skill hyperlink. (For more 
information, see the section that follows.)