Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Use the Resource Configuration area to modify resource configuration. 

To access the Resource Configuration area, click any of the hyperlinked 
information in the Resource area of the Unified CCX Configuration summary web 
page. 

The configuration page also contains an Open Printable Report of this 
Resource Configuration hyperlink. Click this hyperlink to open a Resource 
Report for the agent. The Resource Report lists each agent’s resource ID, resource 
name, Unified CCX extension, resource group, automatic available status, skills, 
CSQs, and team.

Use the Resource Group Configuration web page to display and modify the names 
of existing resource groups and to add new resource groups.

Click the Resource Group hyperlink on the navigation bar of the Unified CCX 
Configuration web page to access the Resource Groups summary web page.

To modify an existing Resource Group name, click the Resource Group Name 
within the summary table entry; the Resource Group Configuration web page 
opens. Click the Open Printable Report of this Resource Group C 
Configuration hyperlink to view a list of the available resources for this resource 
group.

To add a new Resource Group, click the Add a new Resource Group hyperlink. 
(For more information, see the section that follows.)

Use the Resource Configuration area to enter the resource group name into the 
Resource Group Name field.