Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Use the Skills Configuration area to add a new skill name. 

Access the Skills Configuration area by clicking the Add a New Skill hyperlink 
in the Skills Configuration web page. 

Use the Resources Configuration area to assign a resource group and skills to a 
resource. 

To access this configuration area, click the Resources hyperlink on the navigation 
bar of Unified CCX Configuration web page.

An agent or supervisor must

have an assigned Unified CCX extension in order to 

appear in the list of resources in the Resources area of the Unified CCX 
Configuration web page. (For information on assigning Unified CCX extensions, 
see 

.)

The main area of the Resources area of the Unified CCX Configuration web page 
contains the following hyperlinks:

Specific Resource Information—Click a hyperlinked resource or the 
information next to it to access resource configuration information.

Open Resources Summary Report hyperlink Click this hyperlink to open 
the Resources Summary Report in a new window. For each resource, this 
report lists the resource groups associated with the resource, the Unified CCX 
extension of the resource, and the number of CSQs and team to which the 
resource is assigned.