Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Access the Resource Groups Configuration area by clicking the Add a New 
Resource Group hyperlink in the Resource Groups area of the Unified CCX 
Configuration web page. 

Use the CSQ area of the Unified CCX Configuration web page to display existing 
CSQs, to delete a CSQ, and to add a new CSQ.

To access the CSQ area, click the Contact Service Queue hyperlink on the 
navigation bar of the Unified CCX Configuration web page. 

To modify an existing CSQ, click Name within the summary table entry; the CSQ 
Configuration web page opens. (On this configuration information page, click the 
Open Printable Report of this CSQ Configuration hyperlink to open the 
Contact Service Queue Report in a new window. For this CSQ, the report lists the 
contact service queue name, contact queuing criteria, automatic work status, 
resource selection criteria, resource pool selection model, resource group, and 
resources.)

To add a new CSQ, click the Add a new Contact Server Queue hyperlink. (For 
more information, see the section that follows.)

Use the Contact Service Queue Configuration area to add a new CSQ.

To access the CSQ Configuration area, click the Add a New Contact Service 
Queue hyperlink in the Contact Service Queue area of the Unified CCX 
Configuration web page.