Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 4 Provisioning Cisco Unified CCX
About Unified CCX
4-4
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Unified CCX Subsystem Provisioning Checklist
To provision the Unified CCX subsystem, complete the following tasks:
Step Task
For
instructions,
see
Step 1
Provisioning the RM JTAPI provider to allow the RmCm
Subsystem to be in service.
Subsystem to be in service.
Step 2
Configuring Unified CM users who will be agents in
your Unified CCX system.
your Unified CCX system.
Warning
Do not configure Unified CM users using
administrator/ciscocisco as the user
name/password combination when logging
into the CRS Administrator. Doing so may
restrict the Unified CM when shared across
multiple Cisco CRS servers.
administrator/ciscocisco as the user
name/password combination when logging
into the CRS Administrator. Doing so may
restrict the Unified CM when shared across
multiple Cisco CRS servers.
Step 3
Creating resource groups.
Step 4
Creating skills—if you are using Unified CCX Enhanced
or Premium.
or Premium.
Step 5
Assigning agents to resource groups and assigning skills
to agents.
to agents.
Step 6
Creating Contact Service Queues.
Step 7
Provisioning Remote Monitoring—if you are using
Unified CCX Premium.
Unified CCX Premium.