Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Unified CM interface to associate the RM JTAPI User with an agent extension. 
These phones are the same as those associated with each agent (see 

If an agent uses EM, be sure to include all devices (which that agent logs into 
using EM) as associated devices of the RM JTAPI user.

To enable Unified CCX to communicate with Unified CM, you first need to assign 
extensions for the users who will be agents in your Unified CCX system.

If you delete a Cisco CRS user with Administrative rights from Unified CM, the 
user will not be able to log into the Cisco CRS Administration web interface.

When logging into Cisco Agent Desktop, agents use the Unified CM user ID and 
password. While the Unified CM limits agent IDs to 128 alphanumeric characters, 
the Cisco CRS platform limits agent IDs to 31 alphanumeric characters. Be sure 
to abide by the 31 character-limit when configuring agents in Unified CM.

This section contains the following procedures:

When connected to a Unified CM cluster, the Unified CM Configuration page in 
the Cisco CRS Administration GUI only displays the IP address of one 
node.However, in a two-node cluster, it should show the IP addresses of both the 
publisher and subscriber nodes. To display both IP addresses, you must configure 
the DNS suffix information (for the required nodes in the cluster) in the server in 
which Cisco CRS is installed.