Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 4 Provisioning Cisco Unified CCX
Configuring the RM JTAPI Provider
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Step 2
Use this web page to specify the following:
Note
In Cisco CRS 4.x, the RM JTAPI provider specified through CRS
Administration is automatically created in Unified CM; it is not necessary
to use the Unified CM web interface to create the user.
Administration is automatically created in Unified CM; it is not necessary
to use the Unified CM web interface to create the user.
Step 3
Click Update to apply changes.
The Unified CM login window appears, requesting a valid ID and password.
Step 4
Enter the Unified CM User ID and Password and click Logon.
The following message appears if CRS is able to contact Unified CM and create
the specified user:
the specified user:
RM JTAPI information updated successfully. Please restart the engine in
order for changes to take effect.
order for changes to take effect.
Associating Agent Extensions with the RM JTAPI Provider
For every agent/resource created in Unified CM, make sure that the agent
extension is also associated with the RM JTAPI Provider. You do this from the
Unified CM User Page for the RM JTAPI Provider. In other words, even though
you create the RM JTAPI User in CRS Administration, you still need to use the
extension is also associated with the RM JTAPI Provider. You do this from the
Unified CM User Page for the RM JTAPI Provider. In other words, even though
you create the RM JTAPI User in CRS Administration, you still need to use the
Field Name
Description
RM JTAPI Provider(s)
The host name or IP address of the Cisco Media Convergence Server
(Cisco MCS) running Unified CM CTI Manager.
(Cisco MCS) running Unified CM CTI Manager.
The RmCm subsystem registers with the CTI manager so that it can
observe an agent's device when the agent logs in. When the CTI
manager fails, the RmCm subsystem registers with the second CTI
manager, if there is one configured.
observe an agent's device when the agent logs in. When the CTI
manager fails, the RmCm subsystem registers with the second CTI
manager, if there is one configured.
User ID
The RM JTAPI user ID.
Password/Confirm Password Password for the RM JTAPI user.