Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
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Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
C H A P T E R
7
Upgrading Cisco CRS 3.5(x) to
Cisco CRS 6.0
Cisco CRS 6.0
This chapter describes how to upgrade from Cisco CRS 3.5(x) to Cisco 6.0.
The upgrade automatically installs the same CRS components that are installed
already. If you want to add or change components after an upgrade, see the
appropriate section in
already. If you want to add or change components after an upgrade, see the
appropriate section in
To minimize interruptions to your call center activities, perform the upgrade
procedure at off-peak hours.
procedure at off-peak hours.
This chapter includes the following sections:
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