Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
Chapter 7 Upgrading Cisco CRS 3.5(x) to Cisco CRS 6.0
Upgrading Client Applications when Upgrading Cisco CRS
7-32
Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
c.
Use a Windows text editor to open the file C:\Program Files\wfavvid\log\
JtapiUpgradeData.log.
JtapiUpgradeData.log.
This file shows how CTI port groups and CTI route points were configured in
Cisco CRS 3.5(x).
Cisco CRS 3.5(x).
d.
Use the information in the JtapiUpgradeData.log file to recreate CTI port
groups and CTI route points that did not migrate successfully.
groups and CTI route points that did not migrate successfully.
Use Cisco CRS Administration to recreate these CTI port groups and CTI
route points. For instructions, refer to Cisco Customer Response Solutions
Administration Guide.
route points. For instructions, refer to Cisco Customer Response Solutions
Administration Guide.
Step 10
Take these actions:
a.
Start Cisco Unified Communications Manager Administration and take these
actions:
actions:
b.
Choose Service > Service Parameters.
c.
From them Service drop-down list, choose the Cisco Database Layer Monitor
service
service
d.
Click Advanced.
e.
In the Maximum AXL Writes Allowed per Minute field, enter the value that
you noted before you changed it to 999, as described in
you noted before you changed it to 999, as described in
e.
f.
Click Update.
g.
Exit Cisco Unified Communications Manager Administration.
The upgrade is complete. You can log back in to Cisco CRS Administration to
verify that the system is operating.
verify that the system is operating.
Upgrading Client Applications when Upgrading
Cisco CRS
Cisco CRS
After you upgrade from Cisco CRS 3.5(x), you must uninstall and then reinstall
Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco Desktop
Administrator, if you are using these applications. You also must upgrade the
Cisco CRS Historical Reporting application, if you are using it. To do so, you
must have administrator privileges that allow you to install applications and
Cisco Agent Desktop, Cisco Supervisor Desktop, and Cisco Desktop
Administrator, if you are using these applications. You also must upgrade the
Cisco CRS Historical Reporting application, if you are using it. To do so, you
must have administrator privileges that allow you to install applications and