Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

Chapter 7 Upgrading Cisco CRS 3.5(x) to Cisco CRS 6.0

Enabling New Icons in Cisco Agent Desktop

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Cisco Customer Response Solutions Installation Guide, Release 6.0(1)

Step 5

Select these fields from the Name column and check the Visible check box for
each field

•

Chat

•

Reports

•

ContactMgmt

•

Preferences

Step 6

Click OK.

Step 7

Repeat

for each custom workflow.