Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

Page of 248
 
6-7
Cisco Customer Response Solutions Installation Guide, Release 6.0(1)
 
Chapter 6      Performing the Initial Setup of Cisco CRS
Performing a Cisco CRS Server Setup
Step 8
In the IP Address - adapter name drop-down list in the Cisco Agent Desktop 
Configuration Setup window, choose the network interface card on the server to 
be used for Cisco Agent Desktop services, and then click Apply.
This setting is ignored if you are not using the Cisco Agent Desktop.
Now you are ready to perform the Cisco CRS server setup procedure for each 
Cisco CRS node in the cluster. For instructions, see the 
.
Performing a Cisco CRS Server Setup
After you complete the cluster setup procedure as described in the 
, you can perform the 
Cisco CRS server setup procedure.
You must perform the server setup procedure for every Cisco CRS node in the 
network, including the server on which you performed the cluster setup. Use this 
procedure to activate specific Cisco CRS components for a node.
The order in which you perform the server setup procedure can determine whether 
a server will function as a standby server. The second server on which you activate 
the Cisco CRS Engine component becomes the standby server for the first server 
on which you activated this component. Similarly, the second server on which you 
activate the Database component becomes the standby server for the first server 
on which you activated the Database component. For more information and 
deployment guidelines, see the 
.
When you start the Cisco CRS Administration application for the first time for a 
node in a cluster as described in the 
, and if you have already performed the cluster setup 
procedure, the system automatically initiates the server setup procedure.
Before you begin, make sure that the LDAP publisher is running.
To perform a server setup, perform the following steps. Perform this procedure on 
one server at a time.