Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

When configuring Unified CM , complete the tasks described in the following table to configure Unified 
CM  for use with Unified IP IVR. 

1.Create Unified CM  users 
that will later be assigned 
administrative privileges in 
the CRS Administration 
software. 

Provides a user account for Unified IP IVR to 
connect with Unified CM .

You will need to remember the user IDs and 
passwords for when you install and configure 
Unified IP IVR.

The user ID should not be longer than 31 
alphanumeric characters. Although a user ID 
in Unified CM  can contain up to 128 
alphanumeric characters, in a Cisco CRS 
system, a user ID can be no longer than 31 
alphanumeric characters.

User Configuration window

See also the Cisco Unified Communications 
Manager Administration Guide, "End User 
Configuration"chapter.

From the Unified CM Administration page 
menu bar, select User Management > End 
User.

2. Configure the Unified CM  
Group for the devices or use 
the default.

Specifies the Unified CM  group to provide 
redundancy and to assign to devices in this 
device pool.

Unified CM  Group Configuration window

See also the Cisco Unified Communications 
Manager Administration Guide, "Cisco Unified 
Communication Manager Group 
Configuration" chapter.

3. Configure the appropriate 
Regions for the sites.

Specifies the codecs to be used by calls 
between devices in that region and other 
regions.

Region Configuration window

See also the Cisco Unified Communications 
Manager Administration Guide,"Region 
Configuration" chapter.

From the Unified CM Administration page 
menu bar, select System > Region and then 
click the Add New link.

4. Configure the Locations 
for the sites.

Implements Call Admission Control which 
regulates voice quality by limiting the 
available bandwidth for calls.

Location Configuration window 

See also the Cisco Unified Communications 
Manager Administration Guide, "Location 
Configuration"chapter.