Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
9-2
Getting Started with Cisco Unified IP IVR, Release 6.0(1)
Chapter 9 How To Deploy the Sample Script, BasicQ.aef
How the BasicQ.aef Script Works
Figure 9-1
Example ICM VRU Script
ICM VRU scripts run when the Unified ICME system sends a Run VRU Script request to the Cisco CRS
system using a Run External Script node in an ICM script. However, before the Unified ICME system
can run a VRU script, you must have configured the CRS script that the VRU script is to run, uploaded
it to the CRS Repository, and mapped it to the ICM VRU script.
system using a Run External Script node in an ICM script. However, before the Unified ICME system
can run a VRU script, you must have configured the CRS script that the VRU script is to run, uploaded
it to the CRS Repository, and mapped it to the ICM VRU script.
For related Cisco Customer Response Solutions documentation, see
For related Unified CCE documentation, see
See Also
Cisco CRS Scripting Series: Volume 1, Getting Started Developing Scripts
Cisco CRS Scripting Series: Volume 2, Editor Step Reference
Cisco CRS Scripting Series: Volume 3, Expression Language Reference
Cisco Customer Response Solutions Administration Guide
Cisco Unified Contact Center Express Installation and Configuration Guide
Cisco Unified Contact Center Enterprise Installation and Configuration Guide
How the BasicQ.aef Script Works
The Cisco CRS BasicQ script, BasicQ.aef, is a default CRS script for a Unified CCE environment that
Cisco provides for the queue treatment part of an enterprise call flow. The script plays several prompts,
(and puts the call on hold), looping through the prompts until an agent phone becomes free and the
Unified ICME system can route the call to the agent. This script has no variables defined.
Cisco provides for the queue treatment part of an enterprise call flow. The script plays several prompts,
(and puts the call on hold), looping through the prompts until an agent phone becomes free and the
Unified ICME system can route the call to the agent. This script has no variables defined.
The Cisco CRS system accepts the call with the Accept step. Next, it plays the ICMStayOnline.wav file
using the Play Prompt step, then puts the call on hold for 30 seconds using the Call Hold and Delay steps.
The script uses the Call UnHold step to take the call off hold, plays the ICMWait4NextAvail.awv file,
using the Play Prompt step, then puts the call on hold for 30 seconds using the Call Hold and Delay steps.
The script uses the Call UnHold step to take the call off hold, plays the ICMWait4NextAvail.awv file,