Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

Select the target number for your Unified IP IVR system and two phone numbers and an agent number 
in your system. 

The following is example configuration data:

Dial Number (DN): 3000

Telephones: 9501 and 9502

Agent Number: 24

Using your own data or the preceding example data, verify the following sequence of events for your 
system:

A caller dials 3000 from phone 9501.

The caller listens to Unified IP IVR play BasicQ music. BasicQ is the name of the VRU script.

Agent 24 logs in to phone 9502 using Cisco Agent Desktop.

The state for Agents 24 changes to the ready state.

The IP IVR music stops.

Agent 24 gets a screen pop on the Agent Desktop along with a phone ring.

The caller can then hang up or the Agent can drop the call through Cisco Agent Desktop software.

3. Create the CRS application, BasicQ. 

Go to the CRS Administration Application 
Configuration web page by selecting 
Applications > Application Management and 
then click Add a New Application.

4. Add the BasicQ ICM VRU script.

Go to the CRS Administration ICM Configuration 
web page by selecting Subsystems > ICM.  Then 
click ICM VRU Scripts and next click Add a 
new VRU Script.

Select the BasicQ.aef script and enter BasicQ for 
the name.

5. Configure the BasicQ VRU script in the Unified 
ICME system. 

Go to the Network VRU Script List dialog box by 
selecting from the ICM Configuration Manager 
Tools > List Tools> Network VRU Script List.

 Click Retrieve and thenAdd. 

Make sure that the VRU Script Name you enter in 
the Unified ICME system matches the VRU Script 
Name configured on the Unified IP IVR system 
and the Enterprise Name matches the name of the 
script called in the Run VRU Script call in the 
ICM Script Editor.