Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide

and then puts the call back on hold for another 60 seconds. This sequence repeats until a cancel and then 
a connect are sent to connect the call through the Unified ICME system to an available agent or the call 
is released. 

 I, and example ICM VRU script,  shows how that script calls the CRS BasicQ.aef script as a 

function in the ICM script.

For instructions on configuring Unified IP IVR , see the Cisco Customer Response Solutions 
Administration Guide at 

.

For instructions on installing and configuring Unified ICME for use in a Unified CCE environment, see 
the 

.

To configure the BasicQ.aef script, do the following.

1. Configure a port group and a trigger for ICM 
translation routing.

Go to the CRS AdministrationCM  Telephony Call 
Control Group Configuration web page by 
selecting Subsystems > CM  Telephony.

2. Upload the CRS BasicQ script. 

Go to the CRS Administration Script 
Management web page by selecting Application 
> Script Management and then click Upload 
new Scripts.