Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
14-3
Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
Chapter 14 Changing Your Cisco Unified CCX Deployment
Changing Other Deployment Settings
Changing Other Deployment Settings
The following table provides references to instructions for deployment changes
that you may make and that are not mentioned elsewhere in this chapter:
that you may make and that are not mentioned elsewhere in this chapter:
Changing Deployment Type of Unified CCX 7.0(1)
from SA to HA
from SA to HA
Perform the following steps to change the Unified CCX 7.0(1) deployment
settings from SA to HA:
settings from SA to HA:
Activity
Reference
Adding or removing third-party
automatic speech recognition (ASR)
and text-to-speech (TTS) applications.
automatic speech recognition (ASR)
and text-to-speech (TTS) applications.
Refer the Cisco Unified Contact
Center Express Administration Guide.
Center Express Administration Guide.
Changing IP address of a server.
Refer the Cisco Unified Contact
Center Express Administration Guide.
Center Express Administration Guide.
Changing the language for the Cisco
Agent Desktop or the Cisco Supervisor
Desktop
Agent Desktop or the Cisco Supervisor
Desktop
See
Changing a deployment from Cisco
Unified CM to Cisco Unified CME
Unified CM to Cisco Unified CME
See
Changing a deployment from Cisco
Unified CME to Cisco Unified CM
Unified CME to Cisco Unified CM
See
Upgrading database type from MSDE
2000 to MS SQL Server 2000.
2000 to MS SQL Server 2000.
Note
User data that is stored in the
Cisco Unified CCX database is
preserved when you upgrade
the database type.
Cisco Unified CCX database is
preserved when you upgrade
the database type.
Refer the MS SQL Server 2000 for
Cisco Unified Contact Center Express
Resources Card.
Cisco Unified Contact Center Express
Resources Card.