Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
Chapter 14 Changing Your Cisco Unified CCX Deployment
Replacing a Cisco Unified CCX Server
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Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
Replacing a Cisco Unified CCX Server
If you need to replace a Cisco Unified CCX server, perform the following
procedures:
procedures:
Procedure
Reference
Step 1
Make sure that the new server is an approved
server
server
See the
Step 2
If you are replacing a server that is a datastore
publisher in a two-node deployment, activate
the subscriber server as the publisher
publisher in a two-node deployment, activate
the subscriber server as the publisher
Refer the Cisco Unified Contact Center
Express Administration Guide.
Express Administration Guide.
Step 3
Back up your Cisco Unified CCX data
Refer the documentation for your backup and
restore system
restore system
Step 4
Remove the server that you are replacing from
the cluster.
the cluster.
Refer the Cisco Unified Contact Center
Express Administration Guide.
Express Administration Guide.
Step 5
Disconnect the server from the network
—
Step 6
Install the Cisco-provided Windows 2003
Server operating system on the new server
Server operating system on the new server
See the
Step 7
Connect the new server to the network
See the
Step 8
Configure the new server with the same host
name and IP address as the server that you are
replacing
name and IP address as the server that you are
replacing
Refer your Windows network documentation.
Step 9
Install Cisco Unified CCX
Step 10
If you are replacing a server in a two-node
deployment, add the server to the cluster.
deployment, add the server to the cluster.
Refer the Cisco Unified Contact Center
Express Administration Guide.
Express Administration Guide.
Step 11
Perform the restore procedure on the new
server
server