Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide
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Cisco Unified Contact Center Express Installation Guide, Release 7.0(1)
Chapter 3 Installation Requirements, Prerequisites, and Related Procedures
License Consumption
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CAD / CSD logins
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Historical Reporting Client (HRC) sessions
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Recording sessions/playback viewer
CAD/CSD Logins
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Every CAD login consumes one license. If both CAD and CSD are started on
the same desktop with the same user ID, then only one license is consumed.
the same desktop with the same user ID, then only one license is consumed.
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Every CSD login consumes one license.