Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Installation Guide

After you install and perform the initial setup of Cisco Unified CCX, you use 
Cisco Unified CCX Administration to perform a variety of additional setup and 
configuration tasks.

For additional information about configuring Cisco Unified CCX, and for detailed 
instructions, refer the Cisco Unified Contact Center Express Administration 
Guide.

Your telephony solution may include a number of applications and plugins that 
work with Cisco Unified CCX to provide additional functionality. 

 describes some of these applications and provides references to 

documents that provide installation and related information. After installation, 
many of these applications require configuration through Cisco Unified CCX 
Administration before they will function with Cisco Unified CCX. For detailed 
configuration information, refer the following documents:

For additional information about compatibility among applications, refer the 
Cisco Unified Contact Center Express Software and Hardware Compatibility 
Guide, which is available at this URL:

The following guidelines apply to additional applications:

Adding any third-party software to a Cisco Unified CCX system may impact 
the functions of the Cisco Unified CCX software, and may affect Cisco 
support for Cisco Unified CCX. Such third-party software includes Microsoft 
critical security updates, Netscape Navigator, and other non-required 
third-party software.