Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Quick Setup Guide
C H A P T E R
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Getting Started with Cisco Unified IP IVR, Release 7.0(1)
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About Unified IP IVR
This chapter contains the following:
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Product Names
The following product name conventions are used in this guide:
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Cisco Unified IP IVR is abbreviated as Unified IP IVR.
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Cisco Unified Communications Manager is abbreviated as Unified CM.
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Cisco Unified Communications Manager Express is abbreviated as Unified CME.
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Cisco Unified Contact Center Express is abbreviated as Unified CCX.
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Cisco Unified Intelligent Contact Management Enterprise is abbreviated as Unified ICME.
Summary Description of Unified IP IVR
The Unified IP IVR (Interactive Voice Response) is a Unified CCX product package that provide IP call
queuing and IP intelligent voice response functionality for a contact center.
queuing and IP intelligent voice response functionality for a contact center.
The Unified IP IVR uses the script editor and it can be configured to play static or dynamic prompts, to
offer menus to callers, queue a call, play music, and so on.
offer menus to callers, queue a call, play music, and so on.