Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
Chapter 4 Generating Historical Reports
Detailed Report Settings
4-6
Cisco CRS Historical Reports User Guide, Release 6.0(1)
Specifying a Sorting Method
You can specify a sorting method to display the information in reports in a
particular order. For detailed information about the sorting methods available for
a particular report, see the description of that report in the
particular order. For detailed information about the sorting methods available for
a particular report, see the description of that report in the
.
To specify a sorting method for the report that you have chosen as explained in
the
the
, follow these steps:
Procedure
Step 1
In the Reporting Task area of the Cisco CRS Historical Reports main window,
click the Generate and View Historical Reports radio button.
click the Generate and View Historical Reports radio button.
The window displays tabs for general and detailed report settings.
Step 2
Click the Detailed tab.
The Detailed Report Settings area appears.
Step 3
Click the Sort Report By drop-down arrow to view a list of available sort methods,
and then choose the sort method that you want to use.
and then choose the sort method that you want to use.
After specifying a sorting method, you can choose additional detailed report
settings, or click View to view the report.
settings, or click View to view the report.
Related Topics
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Specifying a Filter Parameter
A filter parameter lets you limit the information that a report includes by selecting
only the information that you want. For example, if you are generating an Agent
Summary Report, you can use a filter parameter to include information for
specific agents only.
only the information that you want. For example, if you are generating an Agent
Summary Report, you can use a filter parameter to include information for
specific agents only.