Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
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Cisco CRS Historical Reports User Guide, Release 6.0(1)
Chapter 4 Generating Historical Reports
The Report Viewer
Displaying Information About Groups
Most historical reports have a specific set of information that has been designated
as a group. For example, a group may contain the names of agents, or a group may
contain dates. A report displays information arranged by its group.
as a group. For example, a group may contain the names of agents, or a group may
contain dates. A report displays information arranged by its group.
The following table shows the name of the group for each report.
Report Name
Group
Abandoned Call Detail Activity Report
Call Start Date
Aborted and Rejected Call Detail Report
—
Agent Call Summary Report
Agent Name
Agent Detail Report
Agent Name
Agent Login Logout Activity Report
Agent Name
Agent Not Ready Reason Code Summary Report
Agent Name
Agent State Detail Report
Agent Name
Agent State Summary Report (by Agent)
Agent Name
Agent State Summary Report (by Interval)
Interval Start Time
Agent Summary Report
Agent Name
Application Performance Analysis Report
Application ID
Application Summary Report
—
Call Custom Variables Report
—
Called Number Summary Activity Report
Called Number
Common Skill Contact Service Queue Activity
Report (by Interval)
Report (by Interval)
Contact Service Queue
Name
Name
Contact Service Queue Activity Report
Contact Service Queue
Name
Name
Contact Service Queue Activity Report (by CSQ)
Contact Service Queue
Name
Name
Contact Service Queue Activity Report (by Interval)
Interval Start Time
Contact Service Queue Call Distribution Summary
Report
Report
Contact Service Queue
Name
Name