Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
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Cisco CRS Historical Reports User Guide, Release 6.0(1)
Chapter 4 Generating Historical Reports
The Report Viewer
Displaying Group Information Using the Group Tree
A Group Tree is a list of all group names available for a particular report. Most
reports have a Group Tree.
reports have a Group Tree.
To display the group tree for a report, follow these steps:
Procedure
Step 1
Click the Toggle Group Tree tool on the Report Viewer toolbar.
The Preview pane appears, displaying a list of groups.
Step 2
To display information for a group in the Preview pane, click the name of the
group.
group.
The group information appears in a new pane called a Group Information pane.
This pane has a tab that shows the name of the group.
This pane has a tab that shows the name of the group.
If several Group Pane tabs appear, you can display the information that you want
by clicking its tab.
by clicking its tab.
To display the Group Tree when you are viewing information in a Group
Information Pane, click the Preview tab.
Information Pane, click the Preview tab.
Step 3
To close the Preview pane any time it is displayed, click the Toggle Group Tree
tool.
tool.
To close a Group Information pane when it is displayed, click the Close Current
View tool.
View tool.
Displaying Group Information from a Report Chart
In many reports, moving the mouse pointer over information displayed in the
charts generated with the reports causes the pointer to change to a magnifying
glass. The magnifying glass indicates that you can display group information
from that chart.
charts generated with the reports causes the pointer to change to a magnifying
glass. The magnifying glass indicates that you can display group information
from that chart.
To display group information from a chart, follow these steps: