Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
C H A P T E R
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Cisco CRS Historical Reports User Guide, Release 6.0(1)
5
Scheduling Historical Reports
Scheduling a historical report means instructing the Cisco CRS Historical Reports
client to automatically generate the report at some time in the future. Although
you can schedule a report to generate once, the report scheduling function is
particularly useful for preparing reports that you require regularly. For example,
you can schedule an Agent Detail Report to generate every Monday at midnight
and an Agent Summary Report to generate on the first Sunday of every month at
noon.
client to automatically generate the report at some time in the future. Although
you can schedule a report to generate once, the report scheduling function is
particularly useful for preparing reports that you require regularly. For example,
you can schedule an Agent Detail Report to generate every Monday at midnight
and an Agent Summary Report to generate on the first Sunday of every month at
noon.
When you schedule a report, you perform these general steps:
1.
Choose general settings for the report, including the name of the report,
whether to include charts, and whether to save (export) or print the report.
whether to include charts, and whether to save (export) or print the report.
2.
Choose detailed settings for the report, if necessary, including a sort method
and a filter parameter.
and a filter parameter.
3.
Choose scheduling settings, including how often and when the report is
generated.
generated.
4.
Save the scheduling information.
The following sections include these topics:
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