Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
GL-9
Cisco CRS Historical Reports User Guide, Release 6.0(1)
Glossary
Excel (XLS) format
Format of data in the Microsoft Excel spreadsheet application.
Export
To convert a file from the format of one application to the format of another application, or to move data
out of one file and import it into another file.
out of one file and import it into another file.
Expression
A formula, evaluated when a Cisco CRS script executes, to determine the value of a variable.
F
Field (also database field)
An item in a database record. For example, Name, City, or Zip Code. A group of fields make up a record.
G
Grammar
A set of spoken phrases or DTMF digits that can be recognized by a script.
I
ICME
See Unified ICME
Interactive Voice Response
See IVR.
IP Phone Agent
A Unified CCX agent without a personal computer. The agent logs in, logs out, and changes states using
the Cisco IP Phone screen.
the Cisco IP Phone screen.