Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide

Interactive Voice Response. A system that provides information as recorded messages over telephone 
lines in response to user input in the form of spoken words or, more commonly, DTMF signaling. 

See JDBC.

See JTAPI.

Java Database Connectivity. A Java API that enables Java programs to execute SQL statements, allowing 
Java programs to interact with any SQL-compliant database. Because nearly all relational DBMSs 
support SQL, and because Java itself runs on most platforms, JDBC makes it possible to write a single 
database application that can run on different platforms and can interact with different database 
management systems (DBMSs). JDBC is similar to Open Data Base Connectivity (ODBC) but is 
designed specifically for Java programs, whereas ODBC is language-independent.

Java Telephony Application Programming Interface. A call control model developed by Sun 
Microsystems.

A pooled series of CTI ports that the Cisco CRS system uses to serve calls as they arrive at the Cisco 
CRS server.

A file that keeps track of the activity of a computer or an application.