Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide

A program that resides on a Cisco CRS Historical Reports client computer. The Scheduler maintains 
information about each scheduled report, including when the report should execute and what information 
the report should contain. The scheduler also executes scheduled reports at their scheduled times, based 
on the time and date of the Cisco CRS Historical Reports client computer.

A sequence of steps constructed in the Cisco CRS Editor. Scripts are sometimes also called flows, call 
flows, or work flows since scripts control the flow of a call. 

A computer that provides services or resources to other computers (called clients) connected to it 
through a network. 

A program, routine, or process that performs a specific system function to support other programs, 
particularly at a low (close to the hardware) level. In Cisco CRS, you can have a master service and a 
standby service.

Enables remote network management support for the Cisco CRS system. Serviceability enables this 
support through CiscoWorks and through any other third-party network management system (NMS) that 
uses standard protocols.

Historical reporting seats are also called historical reporting sessions. Historical reporting sessions 
(seats) refer to the number of historical reporting clients that can be started at the same time on different 
client machines. 

An object that stores information about a caller as they move through a script