Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
GL-17
Cisco CRS Historical Reports User Guide, Release 6.0(1)
Glossary
Trigger
Signals that respond to incoming contacts at a specified route point by selecting telephony and media
resources to serve the contact and invoking application scripts to handle it. The Cisco CRS system uses
JTAPI triggers to start responses to telephone calls and HTTP triggers to start responses to HTTP
requests. In these cases, telephone numbers and Web addresses (associated with the triggers) act as the
triggers.
resources to serve the contact and invoking application scripts to handle it. The Cisco CRS system uses
JTAPI triggers to start responses to telephone calls and HTTP triggers to start responses to HTTP
requests. In these cases, telephone numbers and Web addresses (associated with the triggers) act as the
triggers.
TTS
Text-to-Speech. A speech synthesis application that creates a spoken sound version of the text in a
document or database.
document or database.
TTS Client
A component of TTS that must reside on the Cisco CRS server.
TTS Server
A dedicated server that converts text into speech and plays it back to the caller.
V
Variable
A placeholder for data.
VXML (also VoiceXML)
Voice Extensible Markup Language. Allows a user to interact with the Internet through
voice-recognition technology.
voice-recognition technology.
Variable
A placeholder for data.