Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
C H A P T E R
3-1
Cisco CRS Historical Reports User Guide, Release 6.0(1)
3
Descriptions of Historical Reports
Cisco CRS Historical Reports provides a set of formatted reports that are designed
to provide you with information about the operations and activities of your Cisco
CRS system and the agents using the system. Reports present information in a
tabular form and, unless you specify otherwise, include charts that highlight
important information.
to provide you with information about the operations and activities of your Cisco
CRS system and the agents using the system. Reports present information in a
tabular form and, unless you specify otherwise, include charts that highlight
important information.
If you require reports other than the system-formatted reports, you can create your
own custom reports. To create custom reports, refer to Cisco CRS Historical
Reports Administrator and Developer Guide.
own custom reports. To create custom reports, refer to Cisco CRS Historical
Reports Administrator and Developer Guide.
The following sections include these topics:
•
•
•