Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide

You can filter the Agent Detail Report by any of these parameters:

The Agent Login Logout Activity Report contains detailed information about the 
login and logout activities of agents. For each agent, it shows the login date and 
time and the logout date and time for each login session during the report period, 
and the reason code that an agent entered when logging out. This report also 
shows the duration of each login session, and the total login time for all login 
sessions.

The Agent Login Logout Activity Report can include this chart:

The Agent Login Logout Activity Report includes a table that shows the following 
information for each agent:

Resource Group 
Names

Displays information for agents that belong to the specified resource group or 
groups.

Agent Names

Displays information for the specified agents.

Skill Names

Displays information for agents that possess the specified skills.

Team Names

Displays information for agents who belong to the specified teams.

Call Type

Displays information for the specified call type (Inbound ACD, Inbound 
non-ACD, Outbound, Transfer-In, Transfer-Out, Conference)

Total Logged-In 
Time for Each Agent

For each agent, displays the total time logged in to the Unified CCX system.

Agent Name

First and last name of the agent.

Extension

Unified CCX extension that Unified CM assigned to the agent.