Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide

The Agent Not Ready Reason Code Summary Report provides information about 
the length of time each agent spent in Not Ready state during the report period. 
For each agent, it shows the total log in time and the total time spent in Not Ready 
state. 

This report also shows the length of time that agents spent in Not Ready state for 
the reasons indicated by the reason codes that agents entered when going to Not 
Ready state. The report shows detailed information for each of up to eight reason 
codes, and displays consolidated information for other reason codes. By default, 
the report shows information for eight predefined reason codes. However, you can 
specify the reason codes for which the report shows detailed information (see 

This report can show information for each 30-minute or 60-minute interval within 
the report period.

The Agent Not Ready Reason Code Summary Report can include this chart:

The Agent Not Ready Reason Code Summary Report includes a table that shows 
the following information for each agent that remains in Not Ready state:

Total Not Ready 
Time by Agent and 
Reason Code

For each agent, displays the time that the agent spent in each not ready reason 
code during the report period. Up to 8 reason codes are displayed in detail. 
Additional reason code appear as a total under “Other Reason Codes”.

Agent Name

First name and last name of the agent.

Extension

Unified CCX extension that Unified CM assigned to the agent. 

Interval Start Time,
Interval End Time

Beginning date and time and ending date and time of each 30– or 60–minute 
interval within the report period, if you specify an interval with the Interval 
Length filter parameter. Otherwise, the beginning date and time and ending date 
and time of the report range. 

Total Logged-in

Total time that the agent was logged in to the Unified CCX system during the 
interval.