Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
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Cisco CRS Historical Reports User Guide, Release 6.0(1)
Preface
Overview
Cisco Customer Response Solutions Historical Reports Use Guide provides
instructions and related information for installing, upgrading, and accessing the
Cisco Customer Response Solutions (CRS) 6.0 Historical Reports Client
interface. This manual also describes each historical report in detail, explains how
to generate, view, print, save, and schedule historical reports, and provides
information for administrating the Historical Reports system.
instructions and related information for installing, upgrading, and accessing the
Cisco Customer Response Solutions (CRS) 6.0 Historical Reports Client
interface. This manual also describes each historical report in detail, explains how
to generate, view, print, save, and schedule historical reports, and provides
information for administrating the Historical Reports system.
Audience
This manual is intended for call center supervisors who need to prepare and
understand Cisco CRS historical reports.
understand Cisco CRS historical reports.