Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) User Guide
Preface
Organization
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Cisco CRS Historical Reports User Guide, Release 6.0(1)
Organization
This manual is organized as follows:
Related Documentation
For additional information about Cisco CRS and about Cisco CRS Historical
Reports refer to the following documents:
Reports refer to the following documents:
•
Cisco CRS Administration Guide
•
Cisco CRS Database Schema
•
Getting Started with Cisco Unified IP IVR
Introduces the Cisco CRS database
and describes the Cisco CRS
Historical Reports client interface
and describes the Cisco CRS
Historical Reports client interface
Provides instructions for installing,
upgrading, and giving users access to
the Cisco CRS Historical Reports
system, describes configuration files,
and explains how to change the
language on the client computer
upgrading, and giving users access to
the Cisco CRS Historical Reports
system, describes configuration files,
and explains how to change the
language on the client computer
Provides an overview and descriptions
of each historical report
of each historical report
Describes how to generate, view,
print, and save historical reports
print, and save historical reports
Explains how to use the Scheduler to
automatically generate historical
reports at some time in the future
automatically generate historical
reports at some time in the future
Describes the Cisco CRS Historical
Reports system log files
Reports system log files
Describes the events that cause an
agent to go to the Logout state or Not
Ready state
agent to go to the Logout state or Not
Ready state