Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
A-3
Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Chapter A Cisco Unified CCX Reason Codes
System-Generated Reason Code Events
•
= 32751
•
= 32750
•
= 32749
•
= 33
•
= 22
AGT_RELOGIN
Reason Code: 32767
State: Logout
The system issues this reason code when an agent is already logged in to one
device (computer or phone) and then tries to relog in to a second device.
device (computer or phone) and then tries to relog in to a second device.
CLOSE_CAD
Reason Code: 32766
State: Logout
The system issues this reason code when an agent closes the CAD without logging
off.
off.
CONNECTION_DOWN
Reason Code: 32765
State: Logout
The system issues this reason code when an IP Phone Agent or CAD crashes due
to any reason or if the connection is disrupted.
to any reason or if the connection is disrupted.
CRS_FAILURE
Reason Code: 32764
State: Logout