Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter A Cisco Unified CCX Reason Codes
System-Generated Reason Code Events
A-8
Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
AGT_IPCC_EXT_CHANGED
Reason Code: 32750
State: Logout
The system issues this reason code when an agent is logged out from CCX
because the agent’s IPCC extension has been changed in Unified Communications
Manager.
because the agent’s IPCC extension has been changed in Unified Communications
Manager.
CANCEL_FEATURE
Reason Code: 32749
State: Not Ready
The system issues this reason code when an agent’s state is changed from
TALKING to Not Ready as a result of the Cancel feature. The feature is triggered
during an ICD consult call between two agents. When the consulting agent presses
the Cancel softkey on the phone, the consulted agent is no longer associated with
an ICD call and his/her state changes to Not Ready. This feature is only available
on some newer phone models.
TALKING to Not Ready as a result of the Cancel feature. The feature is triggered
during an ICD consult call between two agents. When the consulting agent presses
the Cancel softkey on the phone, the consulted agent is no longer associated with
an ICD call and his/her state changes to Not Ready. This feature is only available
on some newer phone models.
SUP_AGT_TO_NOTREADY
Reason Code: 33
State: Not Ready
The system issues this reason code when the Supervisor changes an agent’s state
to Not Ready state.
to Not Ready state.
SUP_AGT_TO_LOGOUT
Reason Code: 22
State: Logout
The system issues this reason code when the Supervisor changes an agent’s state
to Logout.
to Logout.