Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Chapter A Cisco Unified CCX Reason Codes
System-Generated Reason Code Events
LINE_RESTRICTED
Reason Code: 32753
State: Not Ready
The system issues this reason code if the agent’s phone line is flagged as a
restricted device by the Unified CM Administrator.
restricted device by the Unified CM Administrator.
Warning
If an agent’s line is added to the restricted list, then the functionality of the
RmCm subsystem is impacted.
RmCm subsystem is impacted.
Note
If the Allow Control of Device from CTI checkbox is not checked in the Default
Device Profile Configuration window in the Unified CM GUI, then the line
remains restricted and cannot be controlled. This setting can be modified for
devices that register with Unified CM. For more information, see the Cisco
Unified Communications Manager Administration Guide.
Device Profile Configuration window in the Unified CM GUI, then the line
remains restricted and cannot be controlled. This setting can be modified for
devices that register with Unified CM. For more information, see the Cisco
Unified Communications Manager Administration Guide.
CANCEL_RESERVATION
Reason Code: 32752
State: Ready
The system issues this reason code when an agent receives a preview outbound
call and decides to cancel the reservation by pressing "Cancel Reservation" button
on CAD.
call and decides to cancel the reservation by pressing "Cancel Reservation" button
on CAD.
AGENT_SKIPS
Reason Code: 32751
State: Ready
The system issues this reason code when an agent receives a preview outbound
call and decides to skip the call.
call and decides to skip the call.