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Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

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Chapter A      Cisco Unified CCX Reason Codes
System-Generated Reason Code Events
A-6
Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
CALL_ENDED 
Reason Code: 32755
State: Not Ready
The system issues this reason code when an agent is moved to the Not Ready state 
after handling a Unified CCX call. This situation occurs in one of two cases:
•
If an agent (Agent 1) is in the Not Ready state and gets a consult Unified CCX 
call from another agent (Agent 2). In this case, after handling the call, Agent 
1 moves back to the Not Ready state.
•
If an agent’s Automatic Available option is disabled and this agent gets a 
Unified CCX call, then this agent goes to the Not Ready state after handling 
the call.
DEVICE_RESTRICTED
Reason Code: 32754
State: Not Ready
The system issues this reason code if the agent device is flagged as a restricted 
device by the Unified CM Administrator. 
Warning
If an agent’s device is added to the restricted list, then the functionality of the 
RmCm subsystem is impacted. 
Note
If the Allow Control of Device from CTI checkbox is not checked in the Default 
Device Profile Configuration window in the Unified CM GUI, then the device 
remains restricted and cannot be controlled. This setting can be modified for 
devices that register with Unified CM. For more information, see the Cisco 
Unified Communications Manager Administration Guide.