Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Chapter 3 Description of Historical Reports
Report Details
Report Details
This section provides the following information for each Cisco Unified CCX
historical report:
historical report:
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A description of the report.
•
A table describing the information that is displayed in each chart produced
with the report.
with the report.
•
A table describing each field in the tabular section of the report.
•
A table describing each sort criterion that is available for the report. For more
information about sorting a report, see the
information about sorting a report, see the
•
A table describing each filter parameter, if any, that is available for the report.
You can use a filter parameter to limit information that appears in a report.
For more information about filtering a report, see the
You can use a filter parameter to limit information that appears in a report.
For more information about filtering a report, see the
Note
When a report shows date and time information for an event or an activity and the
Start and End time, that date and time is based on the TIMEZONE configuration
in hrcconfig.ini.
You can also change the time zone for each report. See
Start and End time, that date and time is based on the TIMEZONE configuration
in hrcconfig.ini.
You can also change the time zone for each report. See
The difference between the server time and the selected time zone is displayed
within parentheses beside the Start and End time.
The report generated time displayed at the bottom of the report is the local time
of the HR client machine.
within parentheses beside the Start and End time.
The report generated time displayed at the bottom of the report is the local time
of the HR client machine.
This section describes each of the following reports:
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