Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified CCX Historical Reports User Guide, Release 8.0(1)
Chapter 4 Generating Historical Reports
Detailed Report Settings
Note
You notice the check mark beside the Use UTC Time Zone for Reports
menu option. This depends on the configuration in hrcconfig.ini.
If UTC time zone (value 1) is configured, the check mark is displayed. If
local time zone (value 0 - Default) is configured, the check mark is not
displayed. For more details, refer
menu option. This depends on the configuration in hrcconfig.ini.
If UTC time zone (value 1) is configured, the check mark is displayed. If
local time zone (value 0 - Default) is configured, the check mark is not
displayed. For more details, refer
Step 3
Click Use UTC Time Zone for Reports to select or unselect the option manually.
Related Topics
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Detailed Report Settings
Detailed report settings allow you to cause reports to present information in a
particular order and to include only specific information. Detailed report settings
include:
particular order and to include only specific information. Detailed report settings
include:
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Sorting method—Order in which information in a report appears
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Filter parameter—Specific information that a report includes
You choose detailed report settings in the Detailed Report Settings area of the
Cisco Unified CCX Historical Reports main window, shown in
Cisco Unified CCX Historical Reports main window, shown in