Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Leaflet
IN-1
Cisco Customer Response Solutions Database Schema
I N D E X
A
accountNumber field
in ContactCallDetail table
active field
in ContactServiceQueue table
in CrsApplication table
in CrsGroup table
in CrsTrigger table
in ResourceGroup table
in ResourceSkillMapping table
in Resource table
in RmonUser table
in SkillGroup table
in Skill table
in Supervisor table
in TeamCSQMapping table
in Team table
AgentConnectionDetail table
agentID field
in AgentStateDetail table
AgentStateDetail table
applicationEnabled field
in CrsApplication table
applicationID field
in ContactCallDetail table
in CrsApplication table
applicationName field
in ContactCallDetail table
in CrsApplication table
in CrsTrigger table
applicationServerID field
in WorkflowTask table
applicationTaskID field
in ContactCallDetail table
applicationType field
in CrsApplication table
assignedTeamID field
in Resource table
autoAvail field
in Resource table
autoWork field
in ContactServiceQueue table
availableAgents field
in RtCSQsSummary table
in RtICDStatistics table
avgTalkDuration field
in RtCSQsSummary table