Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Installed Reporting Package—This pane contains a list of Cisco Unified CCX 
applications that are installed.

Selected Reporting Package—This pane shows the applications, if any, that 
the user can access to generate historical reports.

To select one or more applications for which the user will be able to generate 
historical reports, click the reporting package name in the Installed Reporting 
Package pane, and then click >.

The reporting package name

moves to the Selected Reporting Package pane.

To unselect a name that appears in the Selected Reporting Package pane, choose 
that application name, and then click <.

The reporting package name moves to the Installed Reporting Packages pane.

Click Update to give the user access to historical reports for the selected 
applications.

To configure another user, repeat 

 through 

.

The Unified CCX Historical Reports client maintains two configuration files on 
each client computer. The following sections explain each file in detail. The 
configuration files are:

hrcConfig.ini—This file is stored in the Cisco Unified 
CCX Historical Reports directory, which is under the directory in which you 
installed the Cisco Unified CCX Historical Reports client system. (By 
default, the system installs in the Program Files directory.) This file contains 
general instructions for the Cisco Unified CCX Historical Reports client 
system.

sch.ini—This file is stored in the Cisco Unified 
CCX Historical Reports\Scheduler directory, which is under the directory in 
which you installed the Cisco Unified CCX Historical Reports client system. 
(By default, the system installs in the Program Files directory.) This file 
contains instructions regarding the Scheduler.

You can edit either of these configuration files and make changes, if needed. To 
edit a configuration file, perform these steps: