Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Call.CallerEnteredDigits

Call.PeripheralVariable1 to Call.PeripheralVariable10

Call.AccountNumber

These call variables are written to the db_cra database.

These call variables are available from a list in the General tab of the 
Customization window only in the Get/Set Enterprise Call Info steps.

The Cisco UnifiedICME Server, the Cisco Unified CCX  system, and the Cisco 
Agent Desktop support these call variables for passing data between themselves. 
You can pass data in these call variables between: 

Cisco UnifiedIP IVR and Cisco UnifiedICME software, if you have a Cisco 
UnifiedIP IVR. 

Cisco Unified CCX and Cisco Agent Desktop, if you have a Cisco Unified 
CCX system. 

Cisco Unified CCX and Cisco Agent Desktop and Cisco UnifiedICME 
software, if your system is a Cisco Unified CCX one integrated with Cisco 
UnifiedICME software through the IPCC Gateway. 

If you need more call variables than those predefined in the General tab, use 
expanded call context (ECC) variables. 

Use the Expanded Call Variables tab of the Set Enterprise Call Info step to set data 
in enterprise ECC variables.

In Cisco UnifiedIP IVR= , you must first add the enterprise ECC variables in 
the Settings window of the Cisco Unified CCX  Editor, before you can use 
them in the step

).

Unlike enterprise Call Variables (those defined in the General tab), the 
enterprise ECC variables (those defined in the Expanded All Variables tab) 
are not written to the db_cra database and cannot be used in reporting.