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Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

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Cisco Unified Contact Center Express  Editor Step Reference Guide, Release 8.0(1)
 
Chapter 2      Cisco Unified CCX Editor Palette Step Descriptions
Media Steps
If You Are Upgrading Scripts From a Previous Cisco Unified 
CCX  Release
If you are upgrading from Cisco Unified CCX  2.x and are using queuing scripts 
to interface with Cisco UnifiedICME software, please note that all media steps 
must be set to “interruptible” if you want the VRU script to be interruptible by the 
Cisco UnifiedICME software when an agent becomes available. If not, then make 
sure to configure the VRU script as not interruptible in the Cisco UnifiedICME 
system.
In Cisco Unified CCX  2.x, No was the default setting for Media steps 
interruptibility. Scripts upgraded from 2.x will retain this setting, so you must 
manually change the settings to Yes so that the interface with Cisco UnifiedICME 
software can work properly. 
Note
If you are upgrading from Cisco Unified CCX  3.x, you do not need to edit your 
queuing scripts, as the default interruptibility setting for Media steps in that 
release is Yes. 
Explicit Confirmation Step
Use the Explicit Confirmation step to confirm an explicit response to a prompt.
The Explicit Confirmation step is defined with a default grammar that accepts the 
following:
  •
DTMF—Use 1 for yes and 2 for no.
  •
ASR—Use typical yes or no grammar in proper language.
You can override the default grammar with a caller-defined grammar. (For more 
information about requirements for defining grammars, see 
Note
Tags for grammars are case-sensitive.
The customizer window of the Explicit Confirmation step contains three tabs:
  •