Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Grammar Steps
Using Grammar Formats and Rules
The following sections describe the following:
•
•
•
Using the SRGS Grammar Format
SRGS (Speech Recognition Grammar Specification) is a W3C standard. The
following URL links to the current version of that standard:
following URL links to the current version of that standard:
Note
The following are two example SRGS grammars. Each goes in a separate file.
That is because an SRGS grammar can be either Voice mode or DTMF mode, but
not both. Since voice is the default mode, it is does not need to be specified
explicitly. Note, however, that it is possible to have both of these grammars active
at the same time during recognition with a compound grammar. For further
information on this topic, see “Compound Grammar” in the Cisco Unified
Contact Center Express Scripting and Development Series: Volume 1, Getting
Started with Scripts.
That is because an SRGS grammar can be either Voice mode or DTMF mode, but
not both. Since voice is the default mode, it is does not need to be specified
explicitly. Note, however, that it is possible to have both of these grammars active
at the same time during recognition with a compound grammar. For further
information on this topic, see “Compound Grammar” in the Cisco Unified
Contact Center Express Scripting and Development Series: Volume 1, Getting
Started with Scripts.
Document
Variable or expression containing the grammar to
be uploaded to the repository.
be uploaded to the repository.
User
The authenticated user generating and uploading
the grammar.
the grammar.
Overwrite
(radio buttons)
Select one of the following:
•
Yes—Select this option to overwrite the
current data.
current data.
•
No—Select this option to retain the current
data.
data.
Table 2-116
Upload Grammar Properties
Properties / Buttons
Description