Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Grammar Steps
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
is described in the Extensible Markup Language (XML) specification at the
following URL:
following URL:
In particular, see the section:
.
Using GSL File Grammar Format (Deprecated)
The Cisco Unified CCX Engine uses a language called Nuance Grammar
Specification Language (GSL).
Specification Language (GSL).
describes sample expressions you can use to specify grammars in
GSL.
The following are examples of GSL language statements:
•
Digits [one two three four five six seven eight nine zero]
•
HowMany [I [want need] Digits [pencil pencils]]
In this example, the caller can say “I want” or “I need”, followed by a number
from zero to nine, and then either “pencil” or “pencils”.
from zero to nine, and then either “pencil” or “pencils”.
Using the Digit File Grammar Format
The Digit File Grammar Format (“.digit”) is based on a Java Properties File, in
which keys are defined as “dtmf-x”, where “x” is from the set
“0123456789*#ABCD” or one of “star” or “pound”, where values are the
corresponding tag to be returned when a key is pressed or recognized.
which keys are defined as “dtmf-x”, where “x” is from the set
“0123456789*#ABCD” or one of “star” or “pound”, where values are the
corresponding tag to be returned when a key is pressed or recognized.
You can also use an optional entry defined as “word=true” to specify that the word
representation of each DTMF digit should be automatically included during a
recognition.
representation of each DTMF digit should be automatically included during a
recognition.
Table 2-117
Grammar Expressions
Expression
Description
[ ]
Only one of the words in the list must match.
( )
All words in the list must match.
?
The following word or phrase is optional.
{ }
Slot value pair