Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
2-289
Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Database Steps
describes the properties of the General tab of the DB Get customizer
window.
Field Selection (DB Get Step)
Use the Field Selection tab of the DB Get customizer window to identify the fields
within the selected query and to choose the variables in which you want to store
the value for each field.
within the selected query and to choose the variables in which you want to store
the value for each field.
Table 2-128
DB Get Properties—General Tab
Properties / Buttons
Description
DB Resource Name
Variable indicating the name of query defined by a
DB Read step.
DB Read step.
You can choose a specific query when your script
has multiple DB Read steps open at the same time.
has multiple DB Read steps open at the same time.
Data Source Name
Name of the database selected on the Cisco
Unified CCX Administration Database web page.
Unified CCX Administration Database web page.
For information about defining DSNs, see the
Cisco Unified Contact Center Express
Administration Guide.
Cisco Unified Contact Center Express
Administration Guide.
Refresh Database Schema
(button)
(button)
Click this button to update the Cisco Unified CCX
Editor with the fields defined in the selected
database.
Editor with the fields defined in the selected
database.