Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Session Steps
Get Session Step
Use the Get Session step to get session information based on a mapping identifier.
Figure 2-27
Get Session Customizer Window
You can also use the Get Session step to create a new session and automatically
associate a specified mapping identifier with the new session.
associate a specified mapping identifier with the new session.
If no session exists with the given mapping identifier, the system
creates a new
one only if the New Session flag is set to Yes. Otherwise, the system returns null.
Note
The system automatically deletes a newly created session if the session becomes
idle for 30 minutes (or for whatever value has been defined for a session timeout
on the System Parameters page of the Cisco Unified CCX Administration web
interface.)
idle for 30 minutes (or for whatever value has been defined for a session timeout
on the System Parameters page of the Cisco Unified CCX Administration web
interface.)
describes the properties of the Get Session customizer window.
Table 2-13
Get Session Customizer Window Descriptions
Properties / Buttons
Description
Mapping ID
Mapping identifier variable for the desired session