Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1)

Obtaining Documentation, Obtaining Support, and Security Guidelines

Obtaining Documentation, Obtaining Support, and
Security Guidelines

For information about obtaining documentation, obtaining support, providing
documentation feedback, security guidelines, and recommended aliases and
general Cisco documents, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical
documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical
assistance. The Cisco Support website on Cisco.com features extensive online
support resources and is available at this URL:

http://www.cisco.com/en/US/support/index.html

In addition, if you have a valid Cisco service contract, Cisco Technical Assistance
Center (TAC) engineers provide telephone support. If you do not have a valid
Cisco service contract, contact your reseller.

Submitting a Service Request

The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For more details, refer to the Unified CCX Troubleshooting Guide at the following
URL:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_troubleshootin
g_guides_list.html

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries.
A listing of Cisco's trademarks can be found at

www.cisco.com/web/siteassets/legal/trademark.html

. Third party

trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (1005R)

Cisco Unified Contact Center Express Release Notes, Release 7.0(1)