Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

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Americas Headquarters: 
¬© 2011 Cisco Systems, Inc. All rights reserved
 
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Release Notes for Cisco Unified CCX 
and Cisco Unified IP IVR 7.0(1)
December, 2011
These release notes describe new features, important information, and caveats for 
Cisco Unified Contact Center Express
1
 (Cisco Unified CCX) and Cisco Unified 
IP IVR, Release 7.0(1).
Release notes may be updated occasionally with new information. For the latest 
version of the release notes, and for other Cisco Unified CCX documentation, go 
to this URL:
Before you use Cisco Unified CCX, review the 
 and the 
.
For a list of the open, closed, and resolved caveats for Cisco Unified CCX 7.0(1) 
see th
.
1.Cisco Customer Response Solutions (Cisco CRS) will be known as Cisco Unified Contact Center Express (Cisco 
Unified CCX), effective Cisco Unified CCX 7.0(1) and later. This name change is applicable to all Cisco CRS 
products, platforms, engines, and solutions. For example, Cisco CRS Administrator will be known as Cisco Unified 
CCX Administrator.

Summary of Contents of release note for Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)

  • Page 1Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1) December, 2011 These release notes describe new features,...
  • Page 2 Contents Contents • Introduction, page 3 • Related Documentation, page 4 • Installation Notes, page 5 • Important Notes, page...
  • Page 3 Introduction Introduction The Cisco Unified CCX platform provides a multimedia (voice, data, and web), IP-enabled customer-care application environment that...
  • Page 4 Related Documentation • Support for Agent E-mail - which is included in the Unified CCX Premium licence1. • Support...
  • Page 5 Installation Notes Table 1 Related Documentation (continued) Related Information and Software Document or URL Cisco Unified Communications Manager http://www.cisco.com/en/US/products/sw/voicesw/...
  • Page 6Installation Notes • After you upgrade to Unified CCX 7.0, please ensure that you upgrade CAD to the latest version....
  • Page 7 Important Notes Important Notes This section provides important information that might have been unavailable upon the initial release of...
  • Page 8Important Notes • Editor launched with Windows XP style set for Windows and buttons—Before launching Cisco Unified CCX Editor installed...
  • Page 9 Important Notes Step 1Run PostInstall.exe (C:\Program Files\Cisco\Desktop\bin\PostInstall.exe) and change the ActiveNIC card and the IP address of the CAD...
  • Page 10Important Notes Refer to the caveat, CSCsr28802, for details. To access this caveat, see the Using Bug Toolkit, page 23....
  • Page 11 Important Notes • High CPU use on MCS-7835 3.4 Ghz IBM and MCS-7845 3.4 Ghz IBM servers—To help conserve...
  • Page 12Important Notes When you apply the licenses to the first or active node in the cluster, the license files get...
  • Page 13 Important Notes f. Then open the file: “C:\DM-STI\4xlicense\4.0(5)LicFilter” g. Clear the contents inside the 4.0(5)LicFilter file and save it....
  • Page 14Important Notes d. In the Set Exclusions dialog box, click the Add button. e. In the Add Exclusion Item dialog...
  • Page 15 Cisco Unified CCX Supported Languages http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_ins tallation_and_configuration_guides_list.html Also refer to the “Configuring Interoperability with External Services” chapter in this...
  • Page 16 Unsupported Configurations and Scenarios for Cisco Unified CCX http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/tsd_ products_support_translated_end_user_guides_list.html For a detailed list of language localizations that are implemented...
  • Page 17 Unsupported and Supported Actions for Cisco Unified CCX Agents Unsupported and Supported Actions for Cisco Unified CCX Agents This...
  • Page 18Unsupported and Supported Actions for Cisco Unified CCX Agents Note In order to support 7931G as agent devices, ensure that...
  • Page 19 Unsupported Features in Unified CM Unsupported Configurations for Agent Phones The following configurations are not supported for agent phones:...
  • Page 20 Scalability Requirements • Block External to External Transfer. • Agent extensions and CTI port extensions in different partitions. All agent...
  • Page 21 Scalability Requirements Actual capacity depends on the total server points that are determined by profiling testing. In addition, the...
  • Page 22 Contact Dispositions in Cisco Unified CCX Real-Time Reports and Historical Reports Contact Dispositions in Cisco Unified CCX Real-Time Reports and...
  • Page 23 Caveats • If a call is dequeued using the Dequeue step and the caller drops, the CSQ Unified CCX...
  • Page 24 Caveats To use Bug Toolkit, follow these steps: Procedure Step 1 Go to this URL to access the Bug...
  • Page 25 Caveats Problem When there are a large number of applications configured, the engine runs out memory at or soon...
  • Page 26 Caveats Table 3 Open Caveats (continued) Identifier Headline CSCsm10082 NM bounces when hostname > 15 characters CSCsm10456 Unif CCX...
  • Page 27 Caveats Table 3 Open Caveats (continued) Identifier Headline CSCsr48101 Unified CCX Config & Historical Datastore - Error Activating components....
  • Page 28 Caveats Table 4 Closed Caveats Identifier Headline CSCsk84301 Appadmin gives blan screen when enabling tracing for CRS Desktop Service...
  • Page 29 Caveats Note In certain rare circumstances, we are unable to fix the bug in all version in which it...
  • Page 30 Caveats Table 5 Resolved Caveats (continued) Identifier Headline CSCsl94654 DOC:: Document UCCX seat license usage CSCsm26327 CRS 4.5 document...
  • Page 31 Documentation Updates Table 5 Resolved Caveats (continued) Identifier Headline CSCsq39293 Agents missing in "Team Agent statistics Report" CSCsq46709 Supervisor...
  • Page 32 Documentation Updates • Documentation Updates for Cisco Unified CCX Historical Reporting Administrator and Developer Guide, page 38 • Documentation...
  • Page 33 Documentation Updates Documentation Updates for Cisco Unified CCX Administration Guide Date Revised: September 15, 2009 Page Number: Managing Prompt...
  • Page 34Documentation Updates Original Text: - New / Updated Text: Note: Only incoming calls from PSTN trunk are supported for deployment...
  • Page 35 Documentation Updates Date Revised: Oct 19, 2010 Page Number: Chapter 8, Page 8-14 Location: Added a new Note after...
  • Page 36 Documentation Updates Original Text: - New / Updated Text: Upgrade Notes If you upgrade from CAD 6.4(1) to CAD...
  • Page 37 Documentation Updates Original Text: Step 2 - Incorrect. New / Updated Text: Replace it with: Save the file as...
  • Page 38 Documentation Updates Documentation Updates for Cisco CAD Troubleshooting Guide Date Revised: Oct 15, 2008 Location: ‘Unified CCX License Administration...
  • Page 39 Documentation Updates Documentation Updates for Cisco Unified CCX Historical Report User Guide Date Revised: Oct 15, 2009 Page Number:...
  • Page 40 Documentation Updates New / Updated New Original Text: - New / Updated Text: Added: Note: If the servers are...
  • Page 41 Obtaining Documentation, Obtaining Support, and Security Guidelines Obtaining Documentation, Obtaining Support, and Security Guidelines For information about obtaining documentation,...
  • Page 42Obtaining Documentation, Obtaining Support, and Security Guidelines Release Notes for Cisco Unified CCX and Cisco Unified IP IVR 7.0(1) 42...